The Conversation: Customer Relations Creepiness

Evil monkey from the movie about the evil monkey that smiles awkwardlyForget the creepiness of Google knowing so much about you it can recommend a restaurant based on your eating-out patterns (woe to you and the little gem of a restaurant Google is not going to recommend). The real creepiness (maybe) is when customer relations staff can’t get the essentials of customer relations just right.

In the world of handy big data apps and more, we need to ask ourselves how a business introduces “situational awareness” to the ways it conducts interactions with customers.

When Digital Marketing Gets Too Creepy

photo by: scragz
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